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Return and Refund Policy

Thank you for shopping at [Your Website Name]! We operate as a multi-vendor marketplace, connecting customers with independent sellers (vendors). This means return and refund policies are set and managed primarily by the individual vendor who sold and fulfilled your order.

To ensure a consistent experience, all vendors must follow our minimum marketplace guidelines below. Vendors may offer more generous terms (e.g., longer return windows or free return shipping), which will be displayed on the product page, vendor store page, and in your order confirmation email.

Minimum Marketplace Guidelines

  • Return Window: 30 days from delivery (or longer if specified by the vendor).
  • Eligible Items: Must be unused, in original condition, with tags and packaging intact (where applicable).
  • Non-Returnable Items:
    • Personalized or custom-made products
    • Perishable goods (e.g., food, flowers)
    • Intimate apparel, swimwear, or underwear (hygiene reasons)
    • Digital downloads or sealed software/media (once accessed/opened)
    • Final sale or clearance items (clearly marked)
  • Defective, Damaged, or Incorrect Items: Entitled to a full refund, replacement, or repair at no cost. Contact the vendor immediately with photos.
  • Change of Mind Returns: Accepted at vendor discretion. Restocking fees (up to 15%) may apply if specified.

How to Request a Return or Refund

  1. Log into your account and go to My Account > Orders.
  2. Select the order and item(s), then click Request Return/Refund (or contact the vendor directly via their store page).
  3. Provide reason and photos (if damaged/defective).
  4. The vendor will respond within 3 business days with instructions (e.g., return address or prepaid label if offered).
  5. Ship the item back (you pay return shipping unless vendor offers free returns or it’s a vendor-fault issue).
  6. Once received and inspected, the vendor processes your refund (usually within 7-14 days).

Note for Multi-Vendor Orders: If your order has items from different vendors, submit separate requests for each.

Refunds

  • Issued to your original payment method.
  • Original shipping costs are non-refundable (except for vendor-fault issues).
  • If a vendor doesn’t respond within 7 days or violates policy, contact us at [your-support@email.com] – we may step in and issue a refund.

Vendor-Specific Policies

Always check the vendor’s policy on the product page or their store page before purchase. Vendors are required to honor their stated terms.

We aim for fair and smooth resolutions. Contact the vendor first, then our support team if needed.

This policy may be updated. Continued use of the site means you accept changes.