Refund and Returns Policy

Return Policy for MarineCat.pro

At MarineCat.pro, we’re dedicated to ensuring you’re thrilled with every purchase, from Mercury gaskets to Yamaha outboard parts. Our 100% Satisfaction Guarantee means you can shop with confidence, knowing we’ll make things right if you’re not happy. Here’s how our hassle-free returns work!

Standard Returns for Satisfaction

30-Day Return Window: Not completely satisfied? Return any unused item within 30 days of delivery for a full refund or replacement—no questions asked!
Eligibility for Full Refund: Items must be unused, in original packaging, and in like-new condition with all tags and accessories. We’ll refund the full purchase price (excluding original shipping costs) within 7 days of receiving your return.
How to Return:
1. Contact our friendly team at [support@MarineCat.pro] or [phone number] to request a Return Authorization (RA) number.
2. Ship the item to [your return address] with the RA number included.
3. We’ll process your refund or replacement once received.

Returns for Opened or Slightly Damaged Items

We understand you might open a package or notice a minor scratch. If an item is returned without its original packaging or has slight damage (e.g., scuffs, missing blister pack), we’re happy to work with you! Instead of a full refund, we may offer to buy it back at a fair price based on its condition and resale value.

Our Buy-Back Offer: After inspection, we’ll propose a partial refund (typically 50-80% of the purchase price). For example, a $50 gasket without packaging might get a $25-$40 buy-back offer.
Your Options: Accept the offer for a quick refund, choose a replacement, opt for store credit, or keep the item—it’s your call!
Why This Works: This approach keeps quality parts in circulation while offering you a fair solution.

Returns for Damaged or Defective Items

If you receive a damaged or defective item (e.g., a cracked Mercury lower unit or a faulty Yamaha gasket), we’ll replace it or issue a full refund, including return shipping costs, provided you submit thorough proof to verify the issue. This helps us ensure claims are accurate and maintain quality for all customers.

Required Proof:
1. Detailed Photos or Video: Clear images or a short video showing the damage or defect (e.g., a cracked part or non-functional component). Include the item, packaging, and any shipping labels.
2. Timestamp Evidence: Photos or videos must include a visible timestamp (e.g., a phone screen or computer showing the date/time, or a dated receipt in the frame) taken within 48 hours of delivery to confirm the item was received damaged.
3. Order Details: Provide your order number, RA number, and a written description of the issue (e.g., “Gasket arrived with a tear, doesn’t seal properly”).
4. Packaging Condition: Show the condition of the shipping box and internal packing materials to rule out shipping damage caused after delivery.
How to Submit: Email all proof to [support@MarineCat.pro] with your RA request. We’ll review within 48 hours and provide return instructions or a replacement.
Outcome:
- Verified Claims: If proof meets our standards, we’ll send a prepaid shipping label and issue a full refund or replacement upon receipt.
- Unverified Claims: If proof is insufficient (e.g., no timestamp, unclear damage), we may offer a partial refund (50-80%) as a buy-back or request additional evidence.
Why We Require Proof: This ensures we address genuine issues quickly while preventing fraudulent claims, keeping costs low for everyone.

Important Details

Shipping Costs: Customers pay return shipping for standard or opened-item returns. For verified damaged/defective items, we cover return shipping.
Non-Returnable Items: Installed, heavily damaged, or custom-ordered parts are not eligible unless defective and verified with proof.
Refund Processing: Full refunds are issued to your original payment method within 7 days of receipt. Partial refund offers are paid within 7 days of acceptance. Store credit is available on request.
Contact Us: Start your return by emailing [support@MarineCat.pro] with your order number and reason. We’ll respond with an RA number within 24 hours.

Our Promise to You

We’re here to keep you boating with confidence! Whether it’s a full refund, a buy-back offer for an opened part, or a swift replacement for a defective item, our team is committed to your satisfaction. Got questions? Reach out—we’re ready to help!